Return Policy

Thank you for choosing Ghulu LLC. We want every customer to have a satisfying shopping experience. If you are not satisfied with your purchase, we offer reasonable return and refund services.

I. Return Application Time

Customers can apply for a return or refund within 7 days of receiving the goods.

Applications submitted after this timeframe may not be processed.

II. Eligible Returned Items

Returns are possible in the following situations:

Product has quality issues

Received the wrong item

Product damaged during shipping

Dissatisfaction with the product

Opened items are also eligible for return.

To enhance the shopping experience, even opened items can be returned as long as they are not severely damaged by the customer.

Please try to keep the following items intact:

The main body of the product is intact

All accessories are complete

The packaging is generally intact

We will review and process your application based on the specific circumstances.

III. Situations Where Returns Are Not Supported

Refunds or returns may not be processed in the following situations:

Severe damage caused by the customer

Missing major components

Exceeding the return period

Malicious returns or abnormal orders

IV. Refund Policy

After receiving and inspecting the returned goods, we will process your refund through the original payment method.

Refund processing time is typically:

3–10 business days (depending on the payment institution)

Whether shipping costs will be refunded will also depend on the specific circumstances.

V. Return Address

Address: 102 1/2 EUCLID PL, UPLAND, CA 91786

VI. Contact

Email: support@ghuluonline.com

Phone: 5597034179

VII. Order Cancellation

If your order has not yet shipped, you can contact customer service to cancel it.

If your order has already shipped, it will be processed according to the return procedure.

Thank you for your support of Ghulu LLC. We will continue to provide you with a better service experience.